La Passion Hotel Old Quarter Recognized with the TripAdvisor Traveller Review Award

In the world of travel, there is no measure more genuine or objective than guest satisfaction. Recently, La Passion Hotel & Spa and La Passion Premium Hotel—both part of La Passion Group—were honored with the Traveller Review Award from TripAdvisor, one of the world’s most trusted review platforms. This achievement is not only a source of pride for our brand but also a powerful affirmation of the service quality and guest experience that La Passion consistently strives to uphold.

Traveller Review Award – A Recognition Rooted in Guest Appreciation

The TripAdvisor Traveller Review Award is not granted by a panel of judges; rather, it is shaped by the genuine reviews and real experiences shared by travelers themselves. This gives the award a particularly meaningful value: every rating, every comment serves as the most authentic reflection of the service quality and guest experience we provide.

The award is a tangible affirmation that La Passion has been delivering experiences worthy of guests’ expectations—and, for many, exceeding them. More importantly, it recognizes our brand philosophy: placing guest emotions and satisfaction at the heart of everything we do, transforming every journey into a memorable story.

A Prime Location in the Heart of the Old Quarter

Both La Passion hotels are nestled in the center of Hanoi’s Old Quarter, offering guests a uniquely immersive experience. Just steps outside the hotel doors, travelers can immediately feel the pulse of the bustling streets, admire the charm of centuries-old rooftops, indulge in local street food, or take a leisurely stroll around Hoan Kiem Lake.

Inside the hotel, however, an entirely different world unfolds—quiet, refined, and elegantly designed. This contrast creates a distinctive value: La Passion is not merely a place to stay, but a point of harmony where heritage meets modernity, where the vibrant energy of the city outside is balanced by calm, comfort, and a sense of inner peace within.

Thoughtful Service That Defines Our Identity

What guests appreciate most about La Passion goes beyond modern facilities or a convenient location. Behind it all is genuine dedication in every detail: from the warm smile that welcomes guests the moment they step into the lobby, to the thoughtfully prepared breakfast, and the attentive care offered through spa and wellness services.

Every staff member at La Passion carries the mission of being a “companion” rather than merely a “service provider.” They listen, empathize, and proactively create moments that make guests feel truly valued. This sense of thoughtfulness and humanity is reflected in the hundreds, even thousands, of positive reviews—collectively contributing to the honor of receiving the prestigious Traveller Review Award.

Brand Significance – A Source of Pride for La Passion Group

Receiving this award is not only a triumph for the La Passion hotel team, but also a testament to the strength of the entire La Passion Group. It showcases the consistency of our service philosophy and our long-term vision: to craft meaningful experiences, not merely deliver services.

Moreover, the award carries symbolic meaning: it serves as a mirror reflecting La Passion’s unwavering dedication and love for the hospitality industry. Each compliment and every positive review represents the collective “voice” of travelers from around the world—together painting La Passion as a destination of elegance and trust.

Looking Ahead – Preserving and Elevating Our Values

This award is a source of pride, but also a reminder that La Passion must continue to uphold its standards and pursue constant innovation. In an increasingly competitive tourism landscape, emotionally rich and distinctive experiences are the key to leaving a lasting impression.

La Passion Group understands that the Traveller Review Award is not a final destination, but a milestone on a much longer journey—one in which every day is an opportunity to serve better, create more, and deliver experiences that exceed guest expectations.

La Passion’s recognition with the Traveller Review Award from TripAdvisor is the clearest proof that genuine value will always be rewarded. This achievement is not only a source of pride for La Passion Group, but also a steadfast promise: every guest who chooses La Passion will find a place of true comfort—where each moment becomes a cherished memory.