Receptionist

Job Description

Answer phone calls and handle incoming calls to the hotel in a polite and professional manner.
Receive, process, and confirm room reservations via phone, email, or in person.
Perform check-in and check-out procedures accurately and efficiently.
Review and reconcile guests’ incidental charges and process final payments upon check-out with precision.
Carefully verify booking details to ensure accuracy of guest information, room type, and room rates during check-in/check-out procedures.
Ensure the front desk area is always clean, well-organized, and presented in a professional manner.
Advise and sell hotel services such as tours, taxi arrangements, laundry services, and dining options (commission applicable according to company policy).
Take care of guests throughout their stay, promptly and thoughtfully handling requests and inquiries.
Carry out other duties as assigned by the direct supervisor.

Base salary: VND 7,000,000 – 8,000,000 per month (depending on experience).
Average monthly income: Over VND 10,000,000, including:
- Service charge (SVC)
- Commission from upselling hotel services (tours, taxi arrangements, etc.)
Staff meals provided at the hotel restaurant.
Parking allowance, birthday benefits, and support for special occasions.
Holiday and Tet bonuses.
Social insurance and health insurance in accordance with hotel regulations.
13th-month salary and performance-based bonuses.
Comprehensive front desk training in line with hospitality industry standards.
Clear opportunities for career advancement.
Uniforms provided according to the La Passion brand concept.

Male/Female candidates who have graduated or are awaiting graduation certificates.
Good English communication skills; the interview will be conducted in English.
Preference will be given to candidates with front desk experience in hotels.
Pleasant appearance with a proactive and agile working style.

Working schedule: Rotating morning and afternoon shifts.
Morning shift: 6:30 AM – 2:30 PM
Afternoon shift: 2:00 PM – 10:00 PM
Working days: Monday to Sunday, with 4 half-days off per month as scheduled by management.
Locations:

26 Hàng Thùng Street, Hoàn Kiếm District, Hanoi

166–168 Nam Kỳ Khởi Nghĩa Street, District 3, Ho Chi Minh City

Candidates are requested to submit their CV via email or Zalo (Ms. Nhung) at 0394 690 723, or via email to hr@lapassionhanoi.com.
Please note: The company does not accept CV submissions via Messenger.
The HR Department will contact suitable candidates within 1–3 days from the date the application is received